Refund policy
🔁 Refund & Return Policy
Last updated: August 2026
At TreeWear, we want you to love what you order. Since we currently accept Cash on Delivery (COD) only, please read this policy carefully before confirming your order.
Exchange Policy — Delivery Charges
- Exchanges are allowed within 24 hours of delivery, for unused items with tags intact.
- The customer is responsible for paying the delivery charge for the exchange — this covers sending the item back to us and delivering the new one.
- Exchange delivery charge: Tk 100 (adjust to your actual courier cost), to be paid via Bkash/Nagad or cash before the replacement is shipped.
- Exception: If the exchange is due to our error (wrong item sent, damaged/defective product), TreeWear covers the full delivery charge — customer pays nothing.
Return Policy
- We accept returns only if the product is damaged, defective, or wrong item delivered.
- Return request must be made within 24 hours of delivery with unboxing proof (video preferred).
- Once approved, we'll arrange a pickup or ask you to send it back via courier (return delivery charge may apply depending on the reason).
Refunds
- Since we don't accept online payment, refunds are not applicable for COD orders unless the product is defective/wrong — in that case, we offer a free replacement or store credit, based on stock availability.
- No refund is applicable for "change of mind" after delivery, size issues (please check our size chart before ordering), or delay in exchange request beyond 24 hours.
For any issue, contact us within 24 hours of delivery at treewear89@gmail.com or WhatsApp +880 173-5248769.